Challenges in practice
In fast-moving times, the rapid distribution of information and processing of measures with your customers is of great importance. Processes with defined involvement of your customers, such as the entire complaints management, various repair and warranty processes or the processes of initial sample inspections / requalification tests, require your customers to have access to the respective ‘externally’ accessible databases. This is of course done online, without complex cloud access and replication mechanisms.
Solution QS1
We offer a customised solution for your individual requirements. Our solution reduces both your expenditure on data capture and the throughput times in the process. By providing an ‘internal’ as well as an ‘external’ view of common processes, all information and processing statuses can be viewed by all participants at any time. As a result, your QA system becomes part of the digital supply chain!
In conjunction with your ERP data available online in the QS1 portal, such as customer orders/delivery notes or the digital product file, your business partners also have access to the basic ERP data for any complaints and warranty processes.
- Complaints processing by your customers
- Flexible processing of measures in the portal, incl. 8D processing
- Communication and approval processes for the required standard-compliant initial sample inspections and requalification inspections for your customers, including the required documents/attachments/certificates.
- All tasks such as new complaints or the processing status of existing documents are communicated and processed with your customers via the action management system
- Platform-independent web application
- No additional installation required
- Batch, serial number, vehicle and machine data
