Challenges in practice
Customer evaluation is a central component of customer relationship management (CRM). Your customers are subject to permanent monitoring in which, in addition to the classic quality key figures (QKZ) such as the product quality level or the hard facts of the supply chain, more and more individual evaluation rules such as audit results, development partnerships or your various certifications in the GxP environment must also be taken into account.
- Free definition of evaluation schemes with assignment at customer level or customer group level
- Hard fact evaluation of adherence to delivery dates, quantity adherence, delivery capability, complaints, measures, ppm, price development, etc.
- Connection of ERP data for processing the desired QCC, e.g. sales orders, delivery notes, etc.
- Free definition of soft fact criteria
- Optional integration of audit data
- Integrated formula editor for complex evaluation rules
- Valuation simulations
- Group functions / multi-level consolidation / MultiSite
- Multi-level detailed verification (customer part number, delivery note, etc.)
- Integrated result visualisation
- Benchmarking (e.g. ranking comparison within an industry)
- Status tracking and historisation
- Extensive standard forms
- Free forms via integrated form generator
- Customer notification via portals / mass mailing
- Customer development via workflow-based action management
Contact
- Automatic monitoring / benchmarking of your customers
- Customer evaluation
- Publication and communication with your customers via the QS1 portals
- Drill-down analyses: From the overall QCC to the individual delivery note item or complaint item
- Trend analyses with any previous period comparisons show you possible optimisation potential
- Freely definable customer classifications with update options in your ERP system