Does this sound familiar?

• Measures are decided upon, but get lost in the daily grind: tasks are postponed, responsibilities become blurred, and ultimately it's unclear whether any effect has been achieved.
• Status and priorities are not centrally visible: each department maintains its own list, and there's no consistent view of open, overdue, or critical measures.
• Measures exist "off" the surface of the process: deviations, audits, FMEAs, or EMPBs generate insights, but implementation takes place in separate tools or emails, without a clear link to the origin.
• Escalations come too late or not at all: without rules, reminders, and a clear hierarchy, "urgent" quickly becomes "sometime in the future."
• External partners are difficult to involve: suppliers and customers are expected to handle measures, but collaboration ends with PDFs, email chains, and media breaks.

This should be achieved through a robust process

• Contextualized action management: Every action must be clearly linked to the triggering object (e.g., deviation, CAPA, audit finding, FMEA, test equipment, qualification matrix, etc.).
• Workflow-based processing: Responsibilities, deadlines, status, escalations, and effectiveness checks must be managed reliably, not simply as a list.
• Central transparency: To-do lists, monitoring, and a management view of open, overdue, and risk-relevant actions must be available at all times.
• Automation instead of follow-up: Event-driven actions, automatic assignment, notifications, and monitoring rules reduce coordination efforts and prevent delays.
• Cross-company and cross-partner collaboration: Internal teams and external business partners must be able to be involved in the right context, with clear permissions, and without any media breaks.

Coverage in QS1

• Provides a consistent, workflow-based action management system as a cross-module foundation and is usable in virtually all QS1 modules – from EMPB and FMEA to the entire deviation and complaint management process.
• Enables the free definition of actions and tasks for all QS1 objects, ensuring that implementation and documentation are always clearly anchored at the source.
• Controls processing and monitoring via to-do lists, status tracking, freely definable monitoring rules, multi-level escalation management, and audit-proof archiving of actions, tasks, and communication.
• Automats notification and follow-up via integrated message management with email integration and automatic dispatch through monitoring and workflow mechanisms.
• Supports standardized, predefinable workflows and templates with automatic assignment, role and team concepts, and event-driven activation of actions directly from relevant QS/QM processes.
• Offers a QS1 portal solution that allows both external partners such as suppliers and customers, as well as internal employees, to process their assigned actions in the correct context (without media breaks and with clear authorization control).
• Seamlessly integrates action processes into ERP-related workflows, enabling actions to be derived from business processes, managed, and documented, and to take effect where needed.

Your result: No more “lost” actions, clear responsibilities and deadlines, transparent status and escalation logic, reduced coordination effort through automation, better evidence of effectiveness and a uniform improvement process across modules (internally and with business partners).

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