Does this sound familiar?

• Quality management is intended to reach all employees, but tasks, measures, documents, and process guidelines are scattered: Information is difficult to find, responsibilities are unclear, and deadlines are overlooked in daily operations.
• Actions are tracked outside the system, with emails, meetings, and personal lists replacing control: This results in a lack of reliable status overview, and demonstrating effectiveness becomes cumbersome.
• Process descriptions exist but are not located where work is performed: Employees cannot find procedures, responsibilities, and interfaces quickly enough, or they work with outdated versions.
• Continuous improvement remains haphazard: Suggestions for improvement are made informally but are not systematically documented, evaluated, or followed up.
• Training, instruction, and qualification assessments run in parallel: Employees do not reliably know what is mandatory, what is pending, and what has already been demonstrably completed.

This should be achieved through a robust process

• A central, personalized user interface: Employees must be able to see their tasks, actions, documents, and relevant information in one place, regardless of location or device.
• Workflow-based accountability: Deadlines, responsibilities, processing statuses, and proof of effectiveness must be managed within the system so that implementation is not dependent on memory.
• Up-to-date access to processes and SOPs: Process maps, work instructions, and documents must be easily accessible, with versioning, acknowledgments, and approvals that are audit-proof.
• Integrated qualification and training: Qualification levels, mandatory training, courses, and e-learning must be manageable and verifiable within the same system.
• Low barrier to entry: The application must be intuitive, browser-based, and usable without technical hurdles, even for users without a QM specialization.

Coverage in QS1

• The QS1 intranet portal offers platform-independent, web-based access to all relevant quality management (QM) content and tasks, enabling employees to work in the office, from home, or on the go via tablet or smartphone.
• Provides a central, personalized overview of tasks and actions: Assigned actions from complaints, audits, processes, or projects are displayed and can be processed directly in the portal, with workflows, deadlines, responsibilities, and statuses transparently manageable.
• Integrates the process map, allowing employees to view processes, workflows, responsibilities, and interfaces in a structured manner. If implemented, process improvement suggestions can be recorded and tracked directly in the system.
• Fully integrates qualification management, training, and e-learning: Employees can view qualification statuses, upcoming training courses, and mandatory instruction, and process assigned e-learning modules directly in the portal.
• Integrates document management and SOP control: Acknowledgments, approvals, and document control-related tasks are processed in an audit-proof manner within the system, ensuring employees always have access to the latest guidelines and work instructions.
• Enables freely configurable role and authorization models and, as a browser-based application requiring no installation, remains easy to use for different user groups.

Your Result: A central, digital work platform for operational quality processes, clear responsibilities and deadlines, faster processing of measures, less email and media break effort, better process communication, audit-proof evidence for training and documents, and noticeably higher employee participation in quality management.

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