Challenges in practice
In the value chain today, we are sometimes confronted with a large number of deviations/complaints. Whether in supplier management, internal production and assembly processes or complaints, service inquiries and complaints from customers.
A lack of standardisation and sources of error that lead to regular deviations are often recognised too late.
In addition to the standard-compliant processing of complaints and error analyses, including the reflection of actual deviations in the FMEAs, complaint management must of course also be fully integrated into the ERP processes and identify opportunities for improvement through to the accompanying cost controlling. The rapid and consistent analysis of occurring failures in association with workflow-based measures management reduces your failure costs and improves customer satisfaction.
Solution QS1
QS1 offers a customised solution for your individual requirements, helping you to overcome precisely these challenges. QS1's defect and deviation management guides you through all the necessary steps in compliance with standards: from mobile defect recording to complaint processes with the elements required by your customers, such as 8D reports or the Ishikawa and 5-Why root cause analysis tools, through to comprehensive deviation management. You can use the QS1 portal functions to communicate all deviations and measures directly with customers and suppliers, thus saving processing time. The CAPA-functions in association with the integrated action workflows guide you through the failure analysis processes - across several production stages if required. In interaction with your ERP data available online in QS1, QS1 also consistently analyses the cost factors (cost controlling) and reflects the actual failure directly in the associated FMEAs.
- Freely configurable failure recording process
- Mobile failure recording
- Automatic creation of complaints from the inspection order system
- Recording and documentation of defect costs
- Workflow-based Measures Management
- Processing of collective scrap (‘scrap management’)
- Standard-compliant forms (xD report, etc.)
- Complaint controlling, e.g. ppm analyses
- Online integration of the necessary ERP processes, e.g. calls, logistics processing, rework, commercial processing
